Lookloom legal
Refund Policy
This Policy explains when purchases of Lookloom subscriptions, renewals, upgrades, and Flex Passes are eligible for a refund.
Effective date: July 25, 2026
Refund eligibility at a glance. You may request a refund within seven calendar days of a charge if every credit provided by that charge remains unused.
1. Standard refund eligibility
A paid charge is eligible for a standard refund when we receive your request within seven calendar days of the charge date and none of the credits provided by that charge have been used. Both conditions must be met when we receive the request.
The seven-day period begins on the date of each charge. We verify eligibility against the credit grant associated with that transaction.
- the first charge for a monthly subscription;
- each monthly subscription renewal;
- a prorated charge for an immediate plan upgrade; and
- a one-time Flex Pass purchase.
2. Charges that are not eligible for a standard refund
Except for the billing problems and legal rights described below, the following are not eligible for a standard refund:
- a charge whose associated credits have been used in whole or in part;
- a request received more than seven calendar days after the charge;
- a partial or prorated refund after any associated credit has been used;
- free, trial, promotional, bonus, or administratively granted credits; and
- credits that expired before a valid refund request was received.
3. Billing problems and mandatory rights
Contact us promptly about a duplicate or incorrect charge, a charge you did not authorize, a paid purchase that was not delivered, or a material failure to provide the purchased service. We will investigate and provide the correction, refund, or other remedy that is appropriate.
Nothing in this Policy limits any refund, cancellation, withdrawal, warranty, or other consumer right that cannot lawfully be limited. Where mandatory law gives you greater rights, that law controls.
4. Subscriptions, cancellations, and approved refunds
Canceling a subscription stops future renewals as shown in the Service. It does not automatically request or issue a refund for an earlier charge.
If we approve a refund, we will remove the unused credits associated with the refunded charge. We may also cancel the affected subscription or reverse a renewal or upgrade as needed to return the account to the appropriate plan state.
A scheduled downgrade that creates no immediate charge does not create a refundable transaction.
5. How to request a refund
Email us from the address associated with your Lookloom account and include:
- your Lookloom account email;
- the transaction or receipt number, if available;
- the date of the charge; and
- a short explanation of the request.
We will reply as soon as possible.
Approved refunds are sent to the original payment method. Your payment provider or financial institution controls when the refund appears, so posting times may vary.
6. Changes to this Policy
We may update this Policy as our payment services, products, or legal obligations change. The version in effect on the charge date will apply unless a later version gives you greater rights or mandatory law requires otherwise.